We have often said that the best way to learn about a business isn’t by talking to its staff or even reading and about us page. It comes down to how our customers feel about us. As you can see below, our customers feel quite strongly about the team at Jim Falk Lexus of Beverly Hills and the level of customer service we provide. Read through some of the reviews we have here to learn about us and what we can do for you. If you have always been to Jim Falk Lexus of Beverly Hills, then we encourage you to write us a review of your own.
5 out of 5 stars
At Jim Falk Lexus of Beverly Hills, I had the pleasure of working with Bill Phelps along with Bianca, Sam and Elisa Marie for the lease of my new 2018 Lexus. All were professional and personable, additionally they were helpful and patient with me. It was such a pleasurable experience from the valet attendant to the moment I walked in the showroom, everyone on staff were extremely friendly with a wonderful energy about them.
FIRST OF ALL...I WOULD LIKE TO SAY MY EXPERIENCE AT THIS DEALERSHIP WAS GREAT! ALL THE REPS WERE VERY FRIENDY! ESPECIALLY MY SALES REP ENRIQUE C..I MET HIM OUTSIDE THE DEALERSHIP LOOKING FOR A PARK, AND HE DIRECTED ME ALL THE TIME HELPING ANOTHER CUSTMER OFF....HE SAID TO ME HE WOULD HELP ME IF I WOULD LET HIM... I LIKED HIS APPROACH. THE FACT THAT HE MADE THE APPROACH WHILE HELPING ANOTHER CUSTOMER WAS A SIGN THAT HE WAS THE HARDWORKING REP FOR ME.... I FELT COMFORTABLE WITH HIM...HE WAS HIGHLY KNOWLEDGEABLE ABOUT THE AUTO I WAS INTERESTED IN...AND HE WAS FRIENDLY WITH A WONDERFUL SMILE..... ....KUDOS TO ENRIQUE CARVAJAL....KEEP UP THE GOOD WORK ENRIQUE! SIMON ARON WAS GREAT ALSO...HE HELPED WITH MY BELONGING TO THE CAR,,THANKS GUYS... More
VERY FRIENDLY ENVIRONMENT. ALEX MANZARI WAS VERY HELPFUL. HE DID ALL HE CAN DO DO GET ME APRROVED.I WILL DEFINITELY RECOMMEND TO MY FAMILY AND FRIENDS. I CANT WAIT TO PURCHASE MY NEXT CAR WITH ALEX. I KNOW HE WILL GIVE ME A GOOD DEAL.
Kip Miles and Andrew Einhorn earned the highest ratings. They are both superior salesmen. Andrew has a complete knowledge of every car in their inventory and proved extremely friendly. It was a good experience doing business with both gentlemen. They have also earned a new client for life.
Once again, I left Jim Falk Lexus satisfied and feeling like a treasured customer. Arriving for my first service on my new RX, I had not yet put on my license tags because of my hands being weakened by arthritis. I immediately requested they handle this task and I felt as if my grandson had come to help his granny. The gentleman immediately assured me he would be happy to do it. I was then given a loaner so that I could enjoy my afternoon in LA while they completed the service . The service was completed on time and while I waited for them to bring my car out, I met and chatted with a young lady who had recently joined the Jim Falk team. As we chatted up a storm, I could feel how much she loved her job and helping customers. I also ran into Kaalan Day, who had worked with me on my recent purchase (over 5 months prior) and he immediately inquired whether I needed additional assistance. Thousands of customers and he still remembered me. I am a 71 year old senior citizen and I drive 2 1/2 hours from Vista, CA for my Jim Falk Lexus team and will continue to do so as long as I am able to drive. I smiled all the way down the 5 as I returned home, thinking about how special they all made me feel.... More
my overall experience with this dealer was the best I've had they were very professional with everything.Their timely matter is was impressed me the most and the quality of their vehicles was very impressive.
It's great that I can get a POC car with a reasonable price. Jim Faulk Lexus has a great staff to work with, and has large selection to choose from. Great dealership!
There are many dealerships in Los Angeles, but one stood out among the others to me...Jim Falk of Beverly Hills! My experience with Andrew Einhorn was great from beginning to end and met all of my standards...honest salesmanship, a great price and amazing customer service!
Best place to buy a car! All the sales people are awesome, got a great deal and was treated like a king! Call them and you will find yourself driving away with the car of your dreams ! I did ??
I leased an RX 350 today from Enrique. He was patient and not pushy and made me feel very comfortable. He was extremely knowledgeable and made what could be a stressful situation very pleasant. He also made sure that I didn't leave until I knew the car well. He even dropped the car off at my house because I had my previous car. He also made sure that I got an amazing deal. I will follow Enrique to where ever he goes.