Customer Testimonials
The guy who did my lease buyout documentation included unnecessary charges to the tune of over $8k. Given that my 'residual amount' was $33k, these excess charges amount to almost 25% increase. This reminded me of the old 'used car salesperson' cliche. When I asked these charges to be removed, he tried to hoodwink me saying they cannot be removed. You guys should have more ethical people...
Got a great deal on a stunning IS. Deal was as discussed prior, no surprises. Thanks to Sean/Shayan and his managers
WORST DEALER !!!!! DO NOT go here to sell your used car. I received message from this dealer day after I post online to sell my used BMW. Got message from them offer me $48,500. Its about $1k less than what I want to sell. But since im getting new Lexus, I thought it would convenient for me to do both transactions same day. So I took couple hour off from my work and went there. and They offer me $44k ( $4,500 off) REALLY?? GOOD LUCK TO EVERYONE.
Do not sell your used vehicle here. Your used car value will be big different before and after you visit this dealer
Purchased my preowned Lexus in 2003 at Falk here and have always relied on the Service Dept for special needs all these years. Special gratitude to JOSE and ERIC in the Parts Dept, always willing and able to help -a reliable, friendly and knowledgeable resource, but especially appreciative for FREDDY in the Service Dept for going over and beyond to be of assistance - gracious, competent, with great and friendly customer service courtesy. All 3 a true credit to Jim Falk Lexus of Beverly Hills. They're the best!
I’m extremely disappointed with my experience here. My Lexus has only 12,000 miles on it, yet I walked away with a service bill of approximately $1,200.
What bothered me most was being told that I needed an alignment. The car drove beautifully before I brought it in—no pulling, no steering issues, and absolutely nothing that suggested to me that an alignment was necessary. If you’re recommending additional work on a vehicle with only 12,000 miles, I expect to be shown objective evidence explaining why it’s needed, not simply told that it is.
The entire experience left me questioning whether ... Read More Google - Aug 26, 2026
I had a great experience with Brandon Lim while test driving a Lexus LS 350. He was very professional, friendly, and knowledgeable, and made the whole experience comfortable and pressure-free. He took the time to answer all my questions and was genuinely helpful throughout the process. I really appreciated how easygoing and respectful he was. I would definitely recommend Brandon to anyone looking for a great car-buying experience! His smile and charm alone got me sold!
Was lied to by one of the sales representatives. Lied about my warranty and what was included to buy car and dont hold up there end as well go back on there word alot.
Great customer service! Extremely happy with the service that was provided during my visit at this dealer
Written deal sheet in hand, financing arranged, arrived to sign — they had sold my car to someone else.
I negotiated a 2026 NX 350h Premium AWD with this dealership over several days. On June 30 they issued me a written deal sheet with agreed pricing. Based on their commitment, I secured credit union financing, arranged insurance for the specific VIN, and prepared my down payment. The dealership also pulled my credit file as part of the deal. I arrived July 1 to sign.
The car had been sold to another customer the day before. Their explanation: an internal staffing mix-up. Management later confirmed ... Read More Google - Jul 1, 2026
Trying to register my car in Texas and they require the bill of sale for my car along with my title, but when I called Jim Faulk the guy told me they don’t keep records “that far back” (Nov 2023) which is absolutely ridiculous because we know everything is digitized so there’s no reason for them not to have/keep that information. My guess is the guy was just too lazy to try and find it. Even if I still lived in Cali, I would never buy another car from here.
I had an amazing experience at this dealership! Jayme was incredibly helpful, professional, and super easy to work with throughout the entire process. From start to finish, everything was smooth and stress-free. This was by far the best dealership experience I've ever had. I highly recommend working with Jayme and this dealership!
They sold me a car that does not work - vehicle will not charge and I don't know what to do next.
My son in law did most of the dealings. I did speak to several people during the transaction and I was satisfied enough.
John and the team are incredible, and make every step of the process easy. I highly recommend him and this dealership for anyone looking to buy or lease.
Very professional and honest Definitely recommend Arezou No beating around the bush !!! Excellent dealership
Jim Falk Lexus of Beverly Hills car dealership has a strong luxury showroom reputation and a large customer base. The dealership has an upscale atmosphere, inventory selection, and sales advisors (J and Andrew) who make the buying process smooth and professional. The dealership is one of the more recognized Lexus dealerships in the Los Angeles area. Positives: Friendly and attentive sales staff Strong Lexus inventory selection Smooth lease and financing experiences for straightforward deals Convenient Beverly Hills location Helpful individual service advisors and sales consultants Highly recommend! Cookie & Ana O.
Excellent Lexus dealership in Beverly Hills with professional staff, smooth service, and premium customer experience.
Five-star service from Jumber! We came in looking for a specific ESE350e , and Jumber invested an incredible amount of time and effort into trying to make it work for us.We were working through a potential lease deal, and though we ultimately couldn't close the deal due to timing (our current lease still has 2 months on it), Jumper’s performance was exemplary!!
He was highly knowledgeable about the inventory, completely transparent with the numbers, and GENUINELY had our best interests at heart throughout the entire process. It’s rare to find a salesman who treats you with the ... Read More Google - May 25, 2026
I purchased a car in December 2025 and had a very disappointing experience overall. The sales team appeared disorganized and used some questionable sales tactics.
After completing the purchase, I was told the car would be ready for pickup the next day. When I arrived, the vehicle was not ready and I ultimately lost an entire day waiting, only to receive the car a full day later. A more notable issue was that the VIN on the vehicle did not match the VIN on the offer sheet, which unsurprisingly caused insurance complications and additional work on my end.
Once the sale ... Read More Google - May 13, 2026
Our experience buying our Lexus was very professional & pleasant. John Kim was straight forward, & professional. Alondra, the young lady who instructed me on all the functions of the car was incredibly helpful, patient, & very pleasant to work with. I definitely would recommend going to this Lexus dealership if you are looking to buy a Lexus.
We had the best experience purchasing a 2026 Lexus NX350H from this dealership, after visiting other Lexus dealerships. I absolutely love my new car & there was only slight haggling over price. I want to mention Alondra, the young lady who helped so much with great knowledge & patience explaining all the functions in the car. She is one of the main reasons we decided to go ahead & purchase from this dealership!
So far, so good, but until my vehicle is delivered it any comments are conditional.
Big thank you to Michael. Was quick to understand the need, easy to work with.
Easy to work with and knows their cars Shehzad Alavi was great to work with
I felt undervalued and frustrated, as the inflated interest rate and the finance manager’s attitude overshadowed an otherwise positive experience and nearly caused me to walk away.
Jumber Nadareishvili was great! He came to our house and dropped off the car. The whole transaction took half an hour!
Great experience! Easiest process ever- dropped car off for me and told me everything I needed to know.
Very efficient, no price haggling. Arezu and Jayme are the finest in customer service and support.
I worked with a junior salesman named Brandon and he had been so helpful. I have called him numerous times after the sale and he is always there to help. Thank you Brandon
the customer service is great, Micheal also did great job and i didn't wait so long
I am very happy with my experience with Jumber and generally dealership, he went above and beyond. I am in love with my RX350
The experience of picking up a new car at Jim Falk Lexus was easy and efficient. AZ and Jaime were very helpful
As always AZ & Jayme took care of me, they offered me a great deal and their customer service was second to none.
My sales person was fantastic and helpful. He made the whole process very easy. Thank you!
Great home delivery service. We have worked with AZ for years and trust her to deliver the best cars for us.
Jim Fall Lexus of Bevery Hills provides exceptional customer service and was willing to go above and beyond in my experience
I purchased the new LC 500 Inspiration Series. I paid a lot over list to get it as these cars, only 250 convertibles, are difficult to find . I’m extremely happy with the car its a work of art inside and out. Michael the sales rep was very helpful during the process.
I want to thank AZ, Valerie, and the team for making this a seamless process. I was looking for a good deal - no dealer add ons and transparency - and the team was very communicative in what they could do to make the deal happen. A rare car dealership experience.
About a year ago, I visited Jim Falk Lexus of Beverly Hills for an oil change. Before leaving my vehicle for service, I checked the odometer reading. After the oil change was completed, I noticed that the mileage had increased by approximately 3 to 4 miles.
I do not understand why my vehicle would have been driven this distance during a routine oil change. I contacted the dealership at the time to request an explanation and was told that someone would follow up with me, but I never received a response.
Even the dealership’s own paperwork documents both the initial and ... Read More Google - Mar 24, 2026
Rude
Great experience with a Lexus team member. Professional, honest, and very helpful. Made the process easy and stress-free. Truly appreciate the excellent service!
Good customer service 👍
Michael was great and was able to get me a deal on the RZ SUV!
Audrey was a pleasure to work with. She was incredibly responsive to all my questions. The entire experience went smoothly from start to finish. I love my new Lexus and would happily recommend Jim Falk Beverly Hills Lexus.
Thet did what many others would not do - work hard to find the car/trim I desired (RZ 450e Premium wiith most of the Luxury trim options built in. All I heard from others is it is out of stock and not available anytime soon. Shazad and Falk Lexus found me what I wanted and still worked out a very fair price. Very pleased,
Audrey was so amazing from start to finish. She was so sweet and just made me feel comfortable. She is the reason i will continue my partnership with Lexus!
I had a wonderful time buying a car from you guys , and would recommend you guys you people I know.
My whole experience from beginning to end at Jim Falk BH was seamless. From the immediate attention and greeting to the normally cringing contracts/signing. Everyone was so friendly and a pleasant to deal with. Audrey made me feel comfortable and welcomed. John made me feel like part of the work family. And Mark was clear with explaining the paperwork. I’m certainly referring my friends and family. Just don’t get too busy for ME. LOL!
This is my 2nd Lexus from Jim Falk Always the Best and Very Welcoming there.
Sales person was amazing. However, my car had an extra mikes upon delivery. It appears it was driven around for awhile before it was delivered.
fantastic experience! no sales pressure, no gimmicks. just straightforward folks with great deals and very good service.
Brandon, the preowned manager is a straight shooter with vast experience and professionalism.
Very efficient and easy process to lease a car. Fast home delivery. I am very pleased
Catalin was great to work with! I got a 2024 RX 350 from him a few years ago and now he helped me get into a 2026 TX 500h! The entire staff was great and the process was quick! Definitely recommending Jim Falk Lexus to all friends and family! Will be coming back for my next car!
Lexus of Beverly Hills and its Salesman Sion Yu are SIMPLY THE BEST! We LOVE our new 2026 TX 350 and Lexus of Beverly Hills! Can't begin to express how pleasant the overall experience was here.
smooth transition - it seems like nothing has gone wrong with the lease exchange. at least so far.
Audrey was very pleasant and friendly. She is a bit new so still learning but I think she is very enthusiastic. My experience at this Lexus was good but not as good as other dealerships I've been to. I"ve found the upper level management to be a bit too aggressive and pushy, and not happy when they can't get the deal they want.
One more thing--not all of the staff were fully informed. I was told by one salesperson that I could use only my credit card to pay for my car, but this was untrue. ... Read More DealerRater - Feb 15, 2026
Buying out the lease was quite uncomfortable. It required NUMEROUS emails to schedule an appointment, unconfirmed appointments and failure to receive a voice call. When I finally met with the finance person, he had no idea of my intentions to pay for the vehicle, clearly no communication had taken place with the prior Lexus employee and a large amount of time was wasted trying to sell me extended warranty product, which makes no sense from a financial point of view. It looks like Lexus is only focused on profit and has little to no interest in serving customers.
Worst sales managers
Worst managers
Katherine wasting my time
Managers wasting my time seriously. Don’t go here. Do not believe their lies when you call them (esp Katherine and the guy manager)
I wish car dealerships didn’t all feel the same. I leased my car here in June. Honestly, there’s no real benefit to leasing if the dealership doesn’t take care of the simplest things.
They couldn’t remove a window sticker and instead told me to get the car detailed elsewhere for about $200 out of pocket. I’ve driven 5,000 miles and was quoted nearly $250 for a tire alignment. They also claimed they couldn’t patch my tire because the nail was “in a bad spot.” They wanted to charge me $444 for a new tire because I declined paying ... Read More Google - Feb 3, 2026
If you are in the market for a Lexus, Jim Falk is a great place to buy. Audrey was engaged and helpful. Excellent experience overall.
Shezhad was a wonderful to work with. He responded quickly and was very respectful in his interactions.
Great communication and responsive. Straightforward and easy to deal with. Jayme was great as usual.
professional service
Brandon was so helpful and made the transaction easy. Not only was he helpful during the buying process, he was helpful with any questions after!
Excellent customer service, honored our negotiation and friendly! Would recommend to my friends if they are looking for a new car!
Absolutely AMAZING experience at Jim Falk Lexus! From start to finish, Jumber went above and beyond and truly made my first car-buying experience unforgettable. He was incredibly knowledgeable, patient, and communicative, answering all of my questions and making sure I felt confident every step of the way. He even delivered my car directly to my destination, which was such a huge plus! Jumber took the time to walk me through the Lexus app and made sure I was completely comfortable with everything before handing over the keys. I can’t recommend him enough—he is hands down an outstanding salesman, ... Read More Google - Jan 23, 2026
After going through a rather frustrating search for the car I wanted and going to mutiple dealerships, I landed at Lexus of Beverly Hills. Andrew was great! He was very knowledgeable, friendly, and not at all pushy as some salesmen tend to be. Even though it is further away than 3 other dealerships, they are now my goto Lexus dealer. Thanks guys!
Catalin was excellent in our RX purchase. Very transparent, easy to work with, responsive. Thanks again!
Catalin was amazing. Excellent service, easy to work with, communicative. 5 star for him at Lexus
Sion is absolutely outstanding. He is very friendly, truly listens to his customers, and makes a genuine effort to understand their needs. You can really feel that he always strives to deliver the best possible outcome. On top of that, his follow-up is excellent, which shows how much he cares about his clients. Highly recommended!
Called service dept at 10:30am this morning for my 1st complimentary service on my new nx350h. I got an appointment same day. Damian Manzo was my service advisor. He was wonderful. Thrilled with my experience!
I had a wonderful experience all because of Sion. He made my purchase last Sunday an easy process. He is a friendly and professional sales person. He answered all of our questions and even helped me with the Lexus app. If you want a great buying experience ask for Sion. Everyone else who assisted with my sale were super nice. I highly recommend this dealership.
Beverly Hills Lexus truly puts customers first. The staff was professional, transparent, and completely hassle-free. After visiting six different dealerships, they offered the best pricing and actually had the GX 550 in stock. The entire process was smooth, respectful, and efficient. Overall, it was a great experience and they gave me the best deal possible. Highly recommended.
I bought out my lease December 2024, and was offered this vehicle service agreement. The term says 4 years or 100k miles. However, I was told me that the finance manager who helped me the day I bought my lease made an error, and input the start date for those 4 years for when I started my lease in 2021. This would mean the warranty would be expired less than 1 year after I purchased it.
I asked if they could make the start date when I purchased it, or be reimbursed the $3.6k I spent. But, was told I could not be reimbursed, and ... Read More Google - Jan 6, 2026
Jayme and Martin provided excellent service from start to finish. Thank you for a comfortable and smooth process for the purchase of my New Lexus. Love my Lexus!
Raj was extremely knowledgeable and made my experience a wonderful one. I didn’t feel any pressure from him and he provided so much information on my Lexus NX.
Great customer service compared to other places I went to look at
Awesome Cars
Good service by the sale agent. Easy process. Paperwork was ready. Everything went smoothly, Good job.
Jumber was so helpful, friendly and trustworthy, I was very satisfied with my experience at Jim Falk Lexus of Beverly Hills.
Good selection of cars. Our salesman, Owen Secrest, was patient and answered all our questions
My whole experience was really wonderful. The staff were all professional and friendly and explained everything in detail.
Very easy process, I am very happy with Jumber, Thank you for the greatest experience.
Great experience at Jim Falk Lexus of Beverly Hills. I knew exact what I wanted and they made it happen with no issues.
Mario was great!! He was the best salesperson and helped us get the deal we needed.
Extremely clean and pleasant environment, great customer service staff, helpful, patient, knowledgeable. No nonsense staff. Caters to customers needs.
Owen was fantastic to work with. He made the entire process of getting into my new Lexus smooth and stress-free. He was knowledgeable, patient, and transparent every step of the way, and never made me feel pressured. I really appreciated how responsive and helpful he was throughout the process. If you’re looking for a great Lexus experience, I highly recommend working with Owen.
Very responsive, approachable and kind staff members. Overall very easy and smooth process. Highly recommend!